Zinio Service Credit FAQ


Q: Why am I getting an error "No coupon could be found for the claim code"?

A: The service credit cannot be entered in the "Discount Coupon" field in the shopping cart. A service credit can only be entered in the "Service Credit or Gift Card code" field on the billing page on the Zinio website (not through any app).

Q: Why does the currency of the service credit amount appear in US Dollars and not my native currency?

A: At this time, service credit amounts are only displayed in US Dollars; the amount available to apply towards your purchase will be the equivalent of that amount in the currency of your billing country.

Q: Do I have to use my entire service credit on one order?

A: No, you can use it on multiple orders until it is used in its entirety or expires. Check the Account Settings section of Zinio.com to see your remaining balance.

Q: If I cancel a subscription, will the refund be applied towards the service credit code?

A: No. Once any portion of a service credit is applied to a purchase it cannot be credited back to the service credit code.

Q: Can the code be shared or transferred to another user?

A: No. The service credit can only be used by the authorized recipient. The sharing of service credits between accounts is unauthorized. Accounts that do not follow these guidelines are subject to being disabled and the codes in question voided.

Q: Can I use PayPal and the service credit to pay for an order?

A: No. Unfortunately, your service code cannot be used in conjunction with Paypal payments. Attempting to do so will produce an "invalid code" error.

Q: Can I use service credit from within the iPad, iPhone app, Android, or other mobile device app?

A: No. The service credit must be used at www.zinio.com. The credit will not activate properly from within the Zinio app.

Q: Why was the gift card code I entered not accepted?

A: Assuming you started at www.zinio.com from a web browser and NOT through the iPad or iPhone app (which will not accept the code), it is likely that some characters were typed incorrectly. To avoid this problem, you are strongly encouraged to copy the code directly from the email you received, then paste it into the appropriate area during checkout at www.zinio.com. The code includes "zinio" at the beginning. There is no space; the entire code must be entered. For example, my code is "zinioJC38IMH4AESE8TVSGNTE". I must enter the full code as it is shown, and not "zinio JC38IMH4AESE8TVSGNTE" or "JC38IMH4AESE8TVSGNTE". *NOTE: The code provided in this example is for demonstration only.

For help copying and pasting with an iPad, please click here.

The screen capture below illustrates the correct place to enter the service credit code.



Q: How can I confirm that my service credit was applied to my order?

A: Your order confirmation will show payment details. Keep in mind that "Total Charged" does not reflect the amount charged to your credit card, but to your Zinio account. The Total Charged amount includes the two amounts above it: The Service Credit and the Credit Card. The total amount charged to your credit card, if any, appears next to "Payment" under "Credit Card" and above the "Total Charged" amount.

To verify the amount, if any, that was charged to your credit card, click here and then select "View Order History" from the side navigation, then click "view" beside the corresponding order to see details about that order. Detailed information about the amounts charged to each payment type appears at the bottom of the screen.

The screen capture below illustrates a sample order summary.




Q: How can I get help with a question not addressed in this FAQ?

A: Please email to reach customer support.