PC Magazine Frequently Asked Questions

Q: Why am I getting my PC Magazine in digital format?

A: Starting with the February 2009 issue, PC Magazine will become a 100% digital publication. PC Magazine will no longer be producing print magazines. Click here for an explanation of the change by PC Magazine's Editor-in-Chief.

For questions or changes to your PC Magazines subscription, please contact PC Magazine customer support.

You can contact PC Magazine via phone at (800) 289-0429, via email at subhelp@ziffdavis.com, or on the web: http://go.pcmag.com/subscriberservices.

Q: How do I access my first digital issue of PC Magazine?

A: Starting with the February 2009 issue, PC Magazine became a 100% digital publication. Your current subscription will now be fulfilled through the Zinio, in partnership with PC Magazine.

On Saturday, January 31, you should have received an email notification that your new issue of PC Magazine was ready for viewing. To access this issue, you will need to set up an account with Zinio at www.zinio.com. When visiting the site for the first time, select your country (if prompted), then click on "create an account" in the blue Welcome box (you'll find it in the upper right-hand area of the home page).

Make sure to create the account with the same email address that you received the delivery notification at
. Zinio is like a digital post office for magazines. If the address on the magazine doesn't match the address of your account it won't be delivered properly. If you need to change the email address that PC Magazine has on file, please go to http://go.pcmag.com/subscriberservices or call PC Magazine's customer service at 800-289-0429.

If you want to receive your magazine at a different email address, you'll need to do two things: First, you'll need to change the email address that PC Magazine has on file. Second, you'll need to change the email address of your Zinio account. To do so, log in to the account that you've already created as per instructions above. Next, go to "My Account". Then, click on "Update Zinio Login". You'll be able to change your account login/email from there.

Q: What are the most basic things I need to know to get started?

A: Click here for a very quick introduction to the digital version of PC magazine.


Q: Why does it say "Oops, you have not bought anything" in My Library?

A: If you are in the My Library section of the Zinio website and get an "Oops, you have not bought anything yet" message, please logout, then sign in again. Once you're signed in, click on My Library and you should see your magazine.

If you do not see your magazine, please contact support@zinio.com and let us know what email address your Zinio account is registered to so that we can get your issue to you as soon as possible.

Q: Why is the gray download magazine button inactive?

A: If you are in the My Library section on Zinio.com, you will see a thumbnail image of your magazine with a small gray icon right above it. If you click on this icon, you will see instructions for how to complete your download.

Q: Can I print more than two pages at a time?

A: Yes. You can print more than two pages at a time if you print from the offline version of the Zinio Reader (the web browser-based online version of the Reader currently limits print jobs to two pages). If you have not already installed the Zino Reader, you can do so here: http://www.zinio.com/GetReader?pm=yes.

Please note: if you downloaded the February 2009 issue of PC Magazine prior to 2/6/09, you must re-download it in order to print more than two pages at a time.
You can re-download your magazine by logging into Zino.com and clicking on My Library. You will see a small gray icon above the thumbnail image of your magazine. Click on this gray icon, you will see instructions for how to complete your download. When the magazine downloads, you may be asked if you want to overwrite the existing file. Yes, you want to overwrite it. After your magazine downloads, you can view and print your magazine from the Zinio Reader. Printing times can vary greatly based on your particular printer and computer setup. If your print jobs are taking too long, please try printing in smaller increments by specifying a page range.


Q: How can I download a magazine again?

A: You can re-download your magazine by logging into Zino.com and clicking on My Library. You will see a small gray icon above the thumbnail image of your magazine. Click on this gray icon, you will see instructions for how to complete your download. If the magazine starts to download and you are asked if you want to overwrite the existing file select yes.


Q: Why am I getting a "license error" or "not authorized" message?

A: Upgrading your hardware or operating system or transferring files from another computer can cause license errors, as can interference from an internet security application.

Click here for Windows troubleshooting instructions.
Click here for Mac OS troubleshooting instructions.

Q: Why am I getting an "error 210" or "DEP" error message?

A: If you receive either of these messages, please try to following:

DISABLING DEP IN XP
1. Click Start
2. Select Control Panel
3. Select System
4. Click the Advanced tab
5. In the Performance region select Settings
6. Click the Data Execute tab in the dialog box that opens
7. Select Turn on DEP for all programs and services except for those I select
8. Click Add button, and then browse to C:\Program Files\Zinio\ ZinioDownloader.exe. Repeat Add for ZinioReader.exe.
9. Click Apply, and then click OK.
10. Reboot

DISABLING DEP IN VISTA
1. Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
2. Click Advanced System Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Under Performance, click Settings.
4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
5. Click Add button, and then browse to C:\Program Files\Zinio\ ZinioDownloader.exe. Repeat Add for ZinioReader.exe.
6. Click Apply, and then click OK.
7. Reboot

If that does not resolve your problem and you have internet security software installed on your computer, please allow the following Zinio applications full access to the Internet:
ZinioDownloader.exe
ZinioReader.exe

Q: My magazine came to the wrong email address. How can I can I change it?

A: If you want to receive your magazine at a different email address, you’ll still need to create a Zinio account using the same email address that you received the delivery notification at. Then, you’ll need to do two things: First, you’ll need to contact PC Magazine directly to change the email address that PC Magazine has on file. Second, you’ll need to change the email address of your Zinio account to match the one that PC Magazine has on file. To do so, log in to the Zinio account that you’ve already created as per instructions above. Then, go to "My Account” and click on "Update Zinio Login". You'll be able to change your account login/email from there.

Q: Do I have to install software and download a file in order to view the magazine?

A: No. There are two ways that you will be able to access and view your magazines after you've created a Zinio account: with the online (web browser) version of the Zinio Reader, or with the downloadable software version of the Zinio Reader.

To access online, simply go to www.zinio.com, log in, and click on My Library in the blue Welcome box in the upper right area of the homepage. Then, click on the cover of the magazine you want to read and it should open in your browser. This Zinio Reader requires no software installation or downloads. Linux users should use this option.

You can also download the magazine file and read it offline using the Zinio Reader software. To download the Zinio Reader software, please click on the following link and run the program: http://www.zinio.com/getreader

Once installed, your magazines will download to your computer. After the initial download, you will be able to read them even if you are not connected to the internet.

Q: How can I view my magazine in a web browser? How can I view it offline?

A: Once you've created a Zinio account, you'll be able to access the magazine in two ways: with the online (web browser) version of the Zinio Reader, or with the downloadable software version of the Zinio Reader.

1. To view your issue online through a web browser, simply login at www.zinio.com and click on My Library in the blue Welcome box in the upper right area of the homepage. Then, click on the cover of the magazine you want to read and it will open in a new browser window.

2. To download the Zinio Reader to read your issue offline, please click on the following link and run the program: http://www.zinio.com/getreader. Please use the same email and password you used to create your Zinio account.

Once installed, your magazines will download to your computer. After the initial download, you will be able to read them even if you are not connected to the internet.

Q: I have more than one Zinio account and cannot download my magazine.

A: If you have more than one Zinio account, we can merge them into one account. Please let us know what email addresses your accounts are registered to and which email address you prefer as you master Zinio login. Once merged, you will be able to view all your magazines.

Please send your request to support@zinio.com.

Q: The text is fuzzy. How can I view the text more clearly?

A: If you want the text on a given page to appear sharper, simply click on the page to zoom in. You can click on the page again to zoom out to normal view.

Click here for the Windows User Guide.

Q: Is the Zinio Reader comptible with Linux, iPhone, Kindle, Blackberry, or any PDA?

A: The online (web browser) version of the Zinio Reader is compatible on systems with Adobe Flash 9 or higher installed. Linux users can use this version. The offline version of the Reader, which you can use whether or not you're connected to the internet, is currently compatible with Windows (2000/XP/Vista) and Mac OS (10.3 or higher). A version of the Zinio Reader that is compatible with Apple iPhone and iTouch is in development and should be available very soon. The Zinio Reader is not compatible with Windows Mobile, Blackberry (or other PDA's) or reading devices such as the Sony Reader or Kindle.

Q: Can the magazine be downloaded as a PDF file?

A: No. Your digital edition of PC Magazine can be saved to your computer and viewed using the offline reader. It is saved in Zinio (.zno) format, which is optimized to give you a rich magazine reading experience using the Zinio Reader.

Q: Where can I download the Zinio Reader?

A: Here: http://www.zinio.com/GetReader

Q: How can I get information or make changes to my subscription?

A: For questions or changes to your PC Magazine subscription, please contact PC Magazine directly via phone at (800) 289-0429, via email at subhelp@ziffdavis.com, or on the web: http://go.pcmag.com/subscriberservices. They'll ask for your zip code and last name. Once they've found your account they can give you details or make changes.

Q: I received my March 2009 issue, but am missing the February issue

A: If you received your March issue but never received the February issue that you were entitled to as part of your subscription, please send your request to support@zinio.com.

Q: Why is it asking me if I want to overwrite the existing magazine?

A: If you have the offline version of the Zinio Reader installed and are attempting to download an issue that is already on your computer, you will be asked if you want to overwrite the existing magazine or skip the download. Unless you are redownloading the magazine because there was something wrong with the original download, you can skip this download. One reason this question might come up is because the Zinio Delivery Manager, by default, checks periodically to see if there is something new to download and will download it there is. It is possible that your magazine downloaded to your computer before you received the email notification about the new issue and attempted to download the magazine again. In any case, overwriting an existing magazine is harmess and simply replaces the existing magazine file with the exact same file.

Q: How can I move from page to page while maintaining the same zoom level?

A: Once you are zoomed in on a page, you can click the space bar or the page up and page down buttons to move to contiguous pages while maintaining the same zoom level.

Q: How can I change the location where my magazines are stored?

A: The publication files are located in the My Zinio Library on the C: drive. This folder is located in the My Documents folder and has a shortcut on the desktop.

The publication files are downloaded to the following location: C:\Documents and Settings\username\My Documents\My Zinio Library

Depending on what you want, there are two things you can do to move these files: 1. Move individual publications after they've been downloaded, or 2. Change the location of your My Zinio Library where Zinio downloads your publications.

1. MOVING INDIVIDUAL PUBLICATIONS. It is easy to move publication files to a different location on your computer, or to a storage device. The publication files are located in a folder on your C: drive called My Zinio Library, which should have a shortcut on your desktop. Simply open that folder, and copy the files as you would any other files you wish to move or save to disk.

2. CHANGING THE "My Zinio Library" FOLDER LOCATION. To move the My Zinio Library, you first need to edit your "registry" so that the Zinio Deliver Manager knows where to find the folder.
a. Click Start --> Run and type "regedit".
b. Your registry will open. On the left, click on: HKEY_CURRENT_USER --> Software --> Zinio --> Reader --> Preferences
c. On the right, locate the file called MyMagsDir.
d. Right click on MyMagsDir and choose "Modify."
e. Change the value data to the path where you want your My Zinio Library folder.
f. Close the registry and restart your computer.

You can now move the My Zinio Library folder to this location, and any future publications will download to the folder in its new location.

Q: Can I have the Zinio Reader installed on more than one computer?

A: Yes. It is no problem to have your magazine on more than one computer. First, install the Zinio Reader on both computers. Note: when you go to the zinio.com website to install, make sure you log in to the website using the same account (same username and password) from both machines. Once installed, your magazine subscription will be automatically delivered to one computer, and you will need to manually download it on the second computer (which is easy to do). Which computer gets the magazine automatically? The computer that is turned on and happens to ping the zinio.com server first after the magazine becomes available will get it automatically. (Remember that the Zinio Delivery Manager will automatically retrieve the issue only if you leave the auto-delivery option turned on.) For the second computer, to get the issue manually, go to http://www.zinio.com/gncmylibrary and choose the option to download the magazine again.



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