Zinio iPad App Frequently Asked Questions



Q: I've never heard of Zinio -- can you give me some background on your company?

A: Zinio is the world's newsstand and bookstore. With its many digital products and services, Zinio creates better ways for people to discover published content, get more of it and do more with it. Now, readers can purchase content once to be read on any screen. Zinio provides the ability to shop for, search inside, read, share and save digital content in 23 local newsstands in any country in the world. Through the ZINIO UNITY™ reading platform, readers can move seamlessly within each publication page between text, interactive graphics, animated illustrations, videos and much more. Offering hundreds of thousands of the best digital titles, Zinio's e-stores and applications are revolutionizing reading. Founded in 2001 and privately held, Zinio is headquartered in San Francisco and has offices in New York, London, Paris, Barcelona and Taipei.

Q: I love the Zinio app -- how can I get my favorite magazine to partner with Zinio?

A: Rest assured, we are always scouring the magazine landscape for great new titles to make available to our customers. As you can see from our newsstand, we have gotten a lot of publishers on board with Zinio! If there is a title that you would like to see available through Zinio, please contact the publisher of that magazine directly to let them know that there is customer interest in receiving their content through Zinio.

Q: Why am I getting a blank screen when I open the Zinio app?

A: It is possible that the app did not install correctly the first time around. Please delete the app, restart your iPad, and then reinstall it from here:

http://itunes.apple.com/us/app/zinio-magazine-newsstand-reader/id364297166?mt=8

Q: Why does it take so long to download a magazine?

A: Your download times will vary depending on the speed of your internet connection and the size of the publication. In order to maintain a high quality viewing experience, it is necessary for the publication file to reach a certain size.

The reading experience is best after the publication has been fully downloaded, although it is possible to read while downloading. Only one title can be downloaded at a time. Once an issue has completed downloading (you'll see either a blue progress bar or a reading showing you what percentage of the download is complete), the responsiveness of the app will be noticeably better and the publication will be viewable offline.

Q: How can I delete a downloaded publication from my library or restore it after it's deleted?

A: To delete an issue from your iPad library, tap "Edit" in the top toolbar of the Library view, then tap the "Remove" button. A small "X" will appear in the upper right corner of each publication. If you've already downloaded the publication to your iPad, you'll also see the file size represented in the center of the magazine cover. To delete the file and remove the cover thumbnail from your library, tap the "X" and confirm your choice to "Remove issue from device". The publication file will be deleted, and the cover thumbnail will be removed from your library. Tap the "Done" button to exit Edit view.

Need to read a deleted issue again? Tap "Edit" in the top toolbar, then tap the "Restore" button. You'll see the cover thumbnails for each deleted publication. To restore the thumbnail to your library, tap the "+" button that appears in the upper right corner of each publication. Confirm your choice to "Restore issue on device". Tap the "Done" button to exit Edit view. You'll see that the issue has reappeared in your library. Simply tap the cover of the publication to download and read it again!

Q: Why does it say a wi-fi connection is required to download a magazine on my iPad 3G?

A: Apple currently has a limit of 20mb for files that can be downloaded over a 3G connection. Some magazine files exceed this limit and require a wi-fi connection in order to download. We are working with Apple to look into other options.

Q: Why am I getting a "device not authorized" message?

A: After doing a system restore, you may see the following message in the Zinio app. The following steps will resolve the problem:

1. Click on the settings button and sign out. After signing in again, the error should go away.

2. If the error persists, delete the app, restart your iPad, then reinstall the app from here:
http://itunes.apple.com/us/app/zinio-magazine-newsstand-reader/id364297166?mt=8

Q: Why aren't adult titles available on my iPad?

A: Zinio must abide by the guidelines set forth by Apple in order to have our app available on their iTunes store. One of those guidelines currently prohibits content deemed mature. We are sorry that this title, and similar titles, are not currently available on the iPad. They are, however, viewable on Zinio.com or by installing the Zinio Reader on a conventional laptop or desktop.

Q: I already have a print subscription to a particular magazine -- must I purchase a separate Zinio subscription to this magazine?

A: The publishers that partner with Zinio consider digital subscriptions as separate from print subscriptions. If your preference is for the digital version, you can contact the publisher to have them switch your subscription to digital, if they have that capability. If not, simply cancel your print subscription and purchase a new subscription through Zinio.com.

When you contact the publisher, don't mention "digital" until they locate your account. Ask to simply "verify my subscription". They'll ask for your zip code and last name. Once they've found your account they can give you details. If they can switch your account to digital, be sure to provide the SAME email address that you've used to create your Zinio account with. Future issues will be delivered digitally. Please remember that it can take up to 4 weeks for the switch to occur. If you miss any issues during that time, please contact Zinio at to request that they be added to your account. .

Q: Can a subscription that I purchase from the iPad store be viewed on a computer or other supported device?

A: Yes! When you purchase something through Zinio -- whether it is from the iPad store or Zinio.com -- you can view it on any of our supported operating systems and devices or directly on Zinio.com (Adobe Flash required).

Q: Why are some titles in my Zinio library not viewable on my iPad?

A: If there is a title that you own that you don't see in your library, please give it some time. Our entire library of tens of thousands of issues will soon be available for the iPad!

We are working diligently to offer access to our entire catalog of thousands of magazines and books -- including back issues -- soon. For the most current available titles, please open the Zinio iPad app and tap the "Shop" button at the bottom of the screen.

Q: What's the difference between Featured and Library?

A: The Featured section lets you preview samples of some of our most popular titles. Library view lets you read the full versions of publications that are in your account.

Q: How can I reduce my iTunes backup time?

A: Starting with version 1.6.1 of the app, you have the option of turning your library backup off. Depending on the size of your library, this can save you a lot of time when you sync with iTunes. With Zinio, your publications are always backed up on our servers and can always be re-downloaded, making an additional backup unnecessary. To turn library backup off, click on the settings button and select Library Backup. Important: Publications may require re-downloading if this feature is disabled during Zinio app updates. Please enable backups before installing future updates to the Zinio app.

Q: I want to purchase a magazine. Can I search by title in the Shop?

A: Within the Shop section of the app, you can search for publications through categories. If your preference is to search by typing in a title, you can do so by visiting Zinio.com through your web browser. As with purchases made through the app, purchases made on Zinio.com are viewable on all devices compatible with that publication. We hope to introduce a built-in search feature in a future release of the app.

Q: I've downloaded all of my publications. Why is the red badge number still there?

A: The badge number indicates the number of issues in your library that have never been downloaded. Undownloaded issues appear with a blue date. Please note that by default, the library will show publications only from the current year. Older undownloaded publications may not appear. To find them, simply tap on the year in the upper left, select the year, and download the publications.

Q: How can I change my credit card information?

A: You can change your billing information by going to Zinio.com > Account Settings or by clicking here.

Q: Why am I getting an "email address not passed" message when attempting a purchase?

A: If you see this message, please make your purchase directly on Zinio.com from any web browser. This problem should not reoccur on future purchase attempts.

Q: My publication appears to be missing pages towards the end. How can I fix that?

A: You can resolve an incomplete download by deleting the publication and re-downloading it. Please see the FAQ for "how do I delete a downloaded publication" for instructions.




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