Frequently Asked Questions

Problems Viewing Publications:


Account and Subscription Issues:

Q: Why am I getting a "license" or "not authorized" error on my WINDOWS PC?

A: Upgrading your hardware or operating system or transferring files from another computer can cause license errors. Please follow these steps to do a clean installation of the Zinio Reader.

1. Run the uninstaller by clicking here. When asked "Do you want to delete Zinio Reader Licenses?" press OK.

2. After uninstall is complete, click here to download the Zinio Reader.

Note: if you are still getting an error, something may be blocking the Zinio Delivery Manager from registering properly. Are you using any type of Internet Security application such as Norton or McAffee? If so, you may need to configure it to allow the following Zinio applications full access to the Internet:

ZinioDownloader.exe
ZinioReader.exe

Q: Why am I getting a "license," "not authorized," or "activation" error on my MAC?

A: Upgrading your hardware or operating system or transferring files from another computer can cause license errors. Please follow these steps to do a clean installation of the Zinio Reader.

1. Please download and run the uninstaller by clicking here.

2. After uninstall is complete, click here to download the Zinio Reader.

Please double click the Zinio Install file to install the Reader, and you should then have no difficulty.

Q: Why does my window close suddenly or give me a "210" or "DEP" error?

A: Please try the following to resolve your problem:

DISABLING DEP IN XP
1. Click Start
2. Select Control Panel
3. Select System
4. Click the Advanced tab
5. In the Performance region select Settings
6. Click the Data Execute tab in the dialog box that opens
7. Select Turn on DEP for all programs and services except for those I select
8. Click Add button, and then browse to C:\Program Files\Zinio\ ZinioDownloader.exe. Repeat Add for ZinioReader.exe.
9. Click Apply, and then click OK.
10. Reboot

DISABLING DEP IN VISTA
1. Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
2. Click Advanced System Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Under Performance, click Settings.
4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
5. Click Add button, and then browse to C:\Program Files\Zinio\ ZinioDownloader.exe. Repeat Add for ZinioReader.exe.
6. Click Apply, and then click OK.
7. Reboot

If that does not resolve your problem and you have internet security software installed on your computer, please allow the following Zinio applications full access to the Internet:
ZinioDownloader.exe
ZinioReader.exe

Q: Why am I getting a download "failed" or "corrupt" message?

A: There are different potential sources of this problem. If you receive message #49, #187, or 'Download Failed', please try downloading your magazine again a second time.

For instructions on how to re-download a publication, please click here.

If you continue to receive this error and are on a wireless connection, please try downloading your magazine from a location with a very strong signal or from a wired connection to prevent any file corruption that may be occurring due weakness in the connection.

It's possible that something could be blocking the Zinio Delivery Manager from registering properly. Are you using any type of Internet Security applications or hardware? If so, you may need to configure them to allow the following Zinio applications full access to the Internet:

ZinioDownloader.exe
ZinioReader.exe

Q: Why am I getting a cannot display "high quality image" message in the Online Reader?

A: This is a problem that we are currently working to resolve. To view your magazine right now, you can download and install the Offline Reader by clicking here.

Q: I got a new computer/hard drive. How can I access my magazines on my new machine?

A: First , you’ll need to download and install the Zinio Reader software. You can do so by clicking here.

Be sure to activate it using the same email address that you used to create your Zinio account.

Next, you’ll need to restore magazines to your library. For a PC, Magazines are stored in a folder called “My Zinio Library” which can be found in your “My Documents” folder. For a Mac, they are stored in a folder called “Zinio Library”, which can be accessed in the home directory through the Finder.

If you’ve backed up these files, please copy them and move them to the same location on your new machine. They should then appear in your Zinio Library.

Make sure you are online when you try to view each magazine for the first time, as a new license will need to be downloaded.

*Note: The Zinio license files will not transfer correctly using Apple's Migration software. If you’ve used Migration Assistant or similar, please click here.

If you are still having trouble viewing your magazines after transferring them, please continue reading below.

If you’re receiving an “Unauthorized to view publications” message, your Zinio Reader may need to be reactivated.

First, make sure that your firewall/security program is configured correctly to allow full access for the following programs:

ZinioDownloader.exe
ZinioReader.exe

Then, please follow ALL of the instructions below:

1. Click Start > Programs > Zinio and select Uninstall Zinio Reader. If
you get prompted to restart your computer, select 'No'.

2. Download and RUN the License Reset here: http://installer.zinio.com/CGUninstaller.exe

3. Empty your recycle bin.

4. Restart your computer. 

5. Install the most recent version of the Reader from the link below:
https://www.zinio.com/account/download-reader-page.jsp

*NOTE:  If your security program prompts you to allow access, be sure to select "Always Allow".

You'll be prompted to enter your Zinio email address and password.  Once activation is complete, you should be able to download and view your magazines.

Q: Why am I getting error 2 or 8?

A: Error 8 indicates a temporary server problem. Please try refreshing your browser a couple of times and the page should load. If that doesn't work, please try restarting your browser or trying again at a later time.

Error 2 can have different possible causes. Try disabling any browser add-ons, particulary ad or pop-up blocking add-ons, you might be running. You can find add-ons by going to Tools-->Add-Ons in your browser window. You might also try clearing your browser cache, closing, relaunching and trying to view your magazines again. You might also try a different browser.

If that doesn't work, try downloading your magazine to your computer with our offline Zinio Reader software. You can download the offline reader by clicking here.

Q: The text is fuzzy. How can I view the text more clearly?

A: If you want the text on a given page to appear sharper, simply click on the page to zoom in. You can click on the page again to zoom out to normal view.

Click here for the Windows User Guide.

Q: How can I move from page to page while maintaining the same zoom level?

A: Once you are zoomed in on a page, you can click the space bar or the page up and page down buttons to move to contiguous pages while maintaining the same zoom level.

Q: Why does it say "Oops, you have not bought anything" in My Library?

A: If you are in the My Library section of the Zinio website and get an "Oops, you have not bought anything yet" message, please logout, then sign in again. Once you're signed in, click on My Library and you should see your magazine.

If you do not see your magazine, please contact support@zinio.com and let us know what email address your Zinio account is registered to and what magazine you missing.

Q: Can I move the Zinio Reader to a second monitor?

A: The Offline Reader does not currently support dual-monitor setups. There is, however, a way to have the Reader appear on the monitor of your choice. The Reader only appears in the primary monitor, so to view the Reader on a secondary monitor you must make that monitor the primary monitor in your display settings [Control panels > Display > Settings tab]. Unfortunately, this may not be an option for you if you are trying to extend your screen area from your laptop to another monitor. If you are using the Online Reader, you can simply drag your browser to your second monitor.

Q: Why is my publication not displaying correctly in the Offline Reader?

A: Please check to see if you have Full Screen Antialiasing set manually for your display adapter. This is usually the cause of the display problems in the Zinio Reader. In order for the Zinio Reader to display content correctly, you need to set the Display Adapter to "Allow applications to control the antialiasing mode." If you don't know how to change the setting, please refer to the instructions that came with your video card. In most cases, you can access the necessary settings through "Display" in your Control Panel. If this doesn't solve the problem, please try reducing the screen resolution for your monitor.

Q: Where can I download the Zinio Reader?

A: Here: http://www.zinio.com/GetReader

Q: What are the most basic things I need to know to get started?

A: If you have not created a Zinio account yet, please go to Zinio.com and click "create an account."

Zinio gives you two great ways to view your magazines on a computer: online using a web browser or offline using the Zinio Reader software.

The Online Reader gives you the ability to access your magazines from any web browser with Adobe Flash installed. To access your magazine, simply go to Zinio.com and click on My Library. Once you're in the My Library area you can click on the thumbnail image of your magazine to have it open in a new browser window. Note: a high speed internet connection is required.

The Offline Reader allows you to download your magazines onto your computer. Once downloaded, your magazines can be viewed without an internet connection. To get started, you need to install the Zinio Reader (compatible with Windows 7/Vista/XP/2000 and Mac OS). You can download it by clicking here. Once the Zinio Reader is installed, any magazines that are available to you will download automatically. One benefit of the Offline Reader is that pages load more quickly because the magazine file is being read directly from your computer and not over an internet connection.

It's completely your choice which version of the Reader you use. We encourage you to use either or both, depending on how you like to read.

 How do I read my magazine once I have it open?
The two most basic things you will need to know are how to move from page to page and how to zoom.

To move from page to page, use the left and right arrow keys at the top of the toolbar. Alternatively, you can use the left and right arrow keys on your keyboard or click on the lower corners of a magazine to flip through pages.

You can zoom on a page to view text more clearly. You can zoom by clicking anywhere on the page of the magazine or by clicking on the magnifying glass button (with the plus symbol) on the toolbar. While in zoom mode, you can click on the space bar to read a page and be taken to the top of the next page when you've reached the end of the current page. To zoom back to the standard two-page view, simply click anywhere on the magazine or click on the magnifying glass (with the minus symbol).

Once you get the hang of moving forward and back and zooming, you can explore other great navigational features such as the scrollbar and table of contents button. If you have the Offline Reader installed, you can click on the help button on your toolbar for more tips.

How will I be able to access new issues?
You will receive an email notification as soon as a new issue becomes available. It will direct you to the My Library section on the Zinio website where you can view your magazine online or trigger it to download for offline viewing. If you have the Offline Reader installed and don't do anything, your magazine will download automatically at some point in the course of the day. By default, the Offline Reader periodically checks to see if there is anything new to download and automatically downloads it for you if there is!

Those are the basics! If you need further help, please take a look at this help section for quick answers to your questions. If you need further assistance, please contact us at support@zinio.com.

Q: How can I view my magazines on an iPhone or iTouch?

The Zinio iPhone app (also compatible with iPhone Touch) is now available as a free download from the Apple iTunes U.S. store. Availability in other countries will be coming soon. The app allows you to download Zinio publications directly to your iPhone when connected to a Wi-Fi network (required). During the initial, limited launch, users will have access to the current issue of several magazines, if available to their account. You can visit http://www.zinio.com/iphone for the most current list.

Access to our entire catalog of thousands of magazines and books will become available over time. We are working diligently to make all titles and past issues viewable. For the most current list of available titles, please open the app and tap the "Shop" tab at the bottom of the screen. We encourage you to install the app even if your current Zinio subscriptions are not yet available. All iPhone app users will receive a free sample issue of both VIVmag and PC Magazine. For more general information about the iPhone or to see a list of iPhone FAQ's, please click here.

Q: I am not receiving a new password or the one I have received is not working

A: If you are not receiving an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please call 888.946.4666 for prompt assistance. Our hours of support are M-F, 7am-6pm Pacific.

If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensistive, which means that you will need to type upper and lower-case letters, as necessary.

Q: Why did I miss an issue

A: If you miss an issue, please contact Zinio Customer support at support@zinio.com or 888-946-4666. Let us know which issue you missed so we can look into the reason why and help you make sure that it doesn’t happen again.

Q: Why am I receiving this magazine? I never ordered it.

A: If you received an email about the digital version of ESPN The Magazine, Cosmopolitan, Seventeen, Popular Mechanics, Jet, Ebony, or Marie Claire but never ordered this magazine, you are receiving a complimentary subscription to the magazine. You may be receiving it as part of a special promotion by the publisher or because you've opted in for promotional offers from a service such as Vista Print. This magazine subscription is free for you to enjoy! Just follow the instructions in the email to get started viewing your subscription. If you are not interested in this free subscription and would like to cancel, please click here with your request: support@zinio.com. Please make sure you email us from the address you want unsubscribed or note that address in your email.

If you are receiving the digital version of a magazine that you thought you purchased recently in print format, you may have accidentily purchased the digital version. If you think that may be the case or are unsure, simply contact us and we'll help get information about your subscription.

Q: How can I download a magazine again?

A: To re-download your magazine, go to Zino.com and do the following:

1. Click on "My Library" in the upper right corner (you may be asked to sign in). 2. On the My Library page, scroll down to the very bottom. Just above the footer you'll see "Using legacy zinio reader 3? turn on zr3 features: Click Here". Click on that link.

3. Click the "Edit" button at the top of the page. You'll see buttons appear beneath each magazine cover. To add a magazine to your download queue, simply click "flag item for download". [Tip: use the list view to quickly add multiple items to your download queue. To add all items in the list, check the box in the upper left corner of the list, then click on the "flag item for download" button at the bottom of the list.]

4. Launch the Zinio Reader 3 and Press "M" to check for New Publications (PC) or click the down arrow in the Zinio toolbar at the top (Mac). Zinio Delivery Manager will open and download your publication.

Q: What is automatical renewal?

A: You no longer have to miss issues of your favorite magazines because you forgot to renew in time! Zinio’s automatic renewal option puts you in control of your subscription by allowing you to receive convenient, uninterrupted delivery of your magazine without having to worry about renewing. The choice is yours: when purchasing a subscription, you can choose to automatically renew or to let your subscription expire at the end of the term unless you take action to renew. Choose the option that works best for you. The great advantage of automatic renewal is that you will never miss an issue and are backed by Zinio’s 100% satisfaction guarantee (you can cancel your subscription at any time and receive a full and hassle-free refund for any undelivered issues).

With automatic renewal, you will be notified and billed automatically at the end of your subscription's term at the market rate for your subscription. The renewal will be billed to the card originally used to make the purchase. If that card has expired or the account has closed, you will receive a renewal notification by email that will give you an opportunity to update your billing information. If you change your mind and decide not to automatically renew a particular magazine, simply contact customer support with your request. Similarly, you can contact customer support if you would like to turn automatic renewal ON for a subscription. Note: the automatic renewal option is not available for every magazine. Please contact customer support for availability of this option for a particular title.

Q: I have more than one Zinio account and cannot download my magazine.

A: If you have more than one Zinio account, we can merge them into one account. Please let us know what email addresses your accounts are registered to and which email address you prefer as you master Zinio login. Once merged, you will be able to view all your magazines.

Please send your request to support@zinio.com

Q: How can I view my magazine in a web browser? How can I view it offline?

A: Once you've created a Zinio account, you'll be able to access the magazine in two ways: with the online (web browser) version of the Zinio Reader, or with the downloadable software version of the Zinio Reader.

1. To view your issue online through a web browser, simply login at www.zinio.com and click on My Library in the blue Welcome box in the upper right area of the homepage. Then, click on the cover of the magazine you want to read and it will open in a new browser window.

2. To download the Zinio Reader to read your issue offline, please click on the following link and run the program: http://www.zinio.com/getreader. Please use the same email and password you used to create your Zinio account.

Once installed, your magazines will download to your computer. After the initial download, you will be able to read them even if you are not connected to the internet.

Q: Is the Zinio Reader comptible with Linux, iPhone, Kindle, Blackberry, or any PDA?

A: The online (web browser) version of the Zinio Reader is compatible on systems with Adobe Flash 9 or higher installed. Linux users can use this version. The offline version of the Reader, which you can use whether or not you're connected to the internet, is currently compatible with Windows (2000/XP/Vista) and Mac OS (10.3 or higher). An initial release of the Zinio Reader for Apple iPhone and iTouch is now available and can be downloaded from the iPhone App Store. The Zinio Reader is not compatible with Windows Mobile, Blackberry (or other PDA's) or reading devices such as the Kindle, Nook, or Sony Reader.

Q: How can I change the location where my magazines are stored?

A: The publication files are located in the My Zinio Library on the C: drive. This folder is located in the My Documents folder and has a shortcut on the desktop.

The publication files are downloaded to the following location: C:\Documents and Settings\username\My Documents\My Zinio Library

Depending on what you want, there are two things you can do to move these files: 1. Move individual publications after they've been downloaded, or 2. Change the location of your My Zinio Library where Zinio downloads your publications.

1. MOVING INDIVIDUAL PUBLICATIONS. It is easy to move publication files to a different location on your computer, or to a storage device. The publication files are located in a folder on your C: drive called My Zinio Library, which should have a shortcut on your desktop. Simply open that folder, and copy the files as you would any other files you wish to move or save to disk.

2. CHANGING THE "My Zinio Library" FOLDER LOCATION. To move the My Zinio Library, you first need to edit your "registry" so that the Zinio Deliver Manager knows where to find the folder.
a. Click Start --> Run and type "regedit".
b. Your registry will open. On the left, click on: HKEY_CURRENT_USER --> Software --> Zinio --> Reader --> Preferences
c. On the right, locate the file called MyMagsDir.
d. Right click on MyMagsDir and choose "Modify."
e. Change the value data to the path where you want your My Zinio Library folder.
f. Close the registry and restart your computer.

You can now move the My Zinio Library folder to this location, and any future publications will download to the folder in its new location.

Q: Can I have the Zinio Reader installed on more than one computer?

A: Yes. It is no problem to have your magazine on more than one computer. First, install the Zinio Reader on both computers. Note: when you go to the zinio.com website to install, make sure you log in to the website using the same account (same username and password) from both machines. Once installed, your magazine subscription will be automatically delivered to one computer, and you will need to manually download it on the second computer (which is easy to do). Which computer gets the magazine automatically? The computer that is turned on and happens to ping the zinio.com server first after the magazine becomes available will get it automatically. (Remember that the Zinio Delivery Manager will automatically retrieve the issue only if you leave the auto-delivery option turned on.) For the second computer, you will have to manually re-download the issue. Click here for instructions.

Q: Is there an expiration or limit to how many times I can view my publications?

A: No. There is no expiration and no limit to how many times you can view your magazines!

Q: Can the magazine be downloaded as a PDF file?

A: No. Your digital edition of PC Magazine can be saved to your computer and viewed using the offline reader. It is saved in Zinio (.zno) format, which is optimized to give you a rich magazine reading experience using the Zinio Reader.

Q: Why am I getting the digital version of Style at Home, More, Elle Canada, Canadian Living, or Canadian Gardening?

A: You are getting some free digital issues of Style at Home, More, Elle Canada, Canadian Living, or Canadian Gardening while your print subscription is being processed or simply as a way to allow you to sample the digital edition. This is the publisher's way of introducing you to the new digital version of the magazine and has no effect on the processing or delivery of your print subscription. To be safe, however, you may want to contact the publisher at 800.387.7244 to verify that your subscription was not inadvertently set up as a digital subscription.

 

 

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