Zinio Android App Frequently Asked Questions



Q: I've never heard of Zinio. Can you give me some background on your company?

A: Zinio is the world's newsstand and bookstore. With its many digital products and services, Zinio creates better ways for people to discover published content, get more of it and do more with it. Now, readers can purchase content once to be read on any screen. Zinio provides the ability to shop for, search inside, read, share and save digital content in 23 local newsstands in any country in the world. Through the ZINIO UNITY™ reading platform, readers can move seamlessly within each publication page between text, interactive graphics, animated illustrations, videos and much more. Offering hundreds of thousands of the best digital titles, Zinio's e-stores and applications are revolutionizing reading. Founded in 2001 and privately held, Zinio is headquartered in San Francisco and has offices in New York, London, Paris, Barcelona and Taipei.

Q: How can I get my favorite magazine to partner with Zinio?

A: Rest assured, we are always scouring the magazine landscape for great new titles to make available to our customers. As you can see from our newsstand, we have gotten a lot of publishers on board with Zinio! If there is a title that you would like to see available through Zinio, please contact the publisher of that magazine directly to let them know that there is customer interest in receiving their content through Zinio.

Q: Why does it take so long to download a magazine?

A: Your download times will vary depending on the speed of your internet connection and the size of the publication. In order to maintain a high quality viewing experience, it is necessary for the publication file to reach a certain size.

The reading experience is best after the publication has been fully downloaded, although it is possible to read while downloading. Once an issue has completed downloading (you can tap on the screen to see a blue horizontal bar showing your download progress), the responsiveness of the app will be noticeably better and the publication will be viewable offline. Zinio recommends you use WiFi for downloads when you can, as opposed to 3G, since WiFi is faster.

Q: How can I delete a publication?

A: If you have downloaded a publication and want to delete it to free up space on your device, tap "Edit" at the top of the app, then tap the 'X' icon in the middle of the publication you want to delete. Once you confirm, the downloaded publication will be deleted. Tap "Done" to return to your Library. The deleted publications will need to be downloaded again in order to view.

If you want to remove a thumbnail from being displayed in your Library:

1. Go to Zinio.com
2. Sign in
3. Click on "My Library"
4. Click the "Edit" button that appears above the top row of thumbnails
5. Click the "Remove" button for any issues you want to remove
6. You're done! Simply restart your Android device and the removed issues will no longer be displayed in your Android app Library.

Q: Why is my publication missing some pages?

A: There may have been a problem with your initial attempt to download this publication. Please delete and restore the issue to view it.

From your Library, tap "Edit" at the top of the app, then tap the "X" icon over the publication you want to delete. Once you confirm, the issue will be deleted. Tap "Done" to return to your Library. The publication will start downloading again the next time you open it.

Q: Why aren't adult titles available on my Android device?

A: Zinio must abide by the guidelines set forth by Google in order to have our app available in the Android Market. One of those guidelines currently prohibits content deemed mature. We are sorry that certain titles are not currently available on the Android. They are, however, viewable on Zinio.com or by installing the Zinio Reader on a conventional laptop or desktop.

Q: I already have a print subscription to a particular magazine—must I purchase a separate Zinio subscription to this magazine?

A: The publishers that partner with Zinio consider digital subscriptions as separate from print subscriptions. If your preference is for the digital version, you can contact the publisher to have them switch your subscription to digital, if they have that capability. If not, simply cancel your print subscription and purchase a new subscription through Zinio.com.

When you contact the publisher, don't mention "digital" until they locate your account. Ask to simply "verify my subscription". They'll ask for your zip code and last name. Once they've found your account they can give you details. If they can switch your account to digital, be sure to provide the SAME email address that you've used to create your Zinio account with. Future issues will be delivered digitally. Please remember that it can take up to 4 weeks for the switch to occur. If you miss any issues during that time, please contact Zinio by clicking here to request that they be added to your account.

Q: Can a subscription that I purchase from the Android app be viewed on a computer or other supported device?

A: Yes! When you purchase something through Zinio—whether it is from the Android app or Zinio.com—you can view it on any of our supported operating systems and devices or directly on Zinio.com (Adobe Flash required).

Q: I have a preloaded version of the app on my device — why does the app keep telling me I need to upgrade?

A: If you are getting a message that you need to "Upgrade your Android app," do the following to avoid getting the message again:
1. Go to your Library
2. Tap "EDIT" from the top toolbar (or Menu Button -> "delete")
3. Delete any partially downloaded issues (typically shows as having a small size ~0.0MB)
4. Press the "Home" button
5. Press Menu Button -> Settings -> Applications -> Manage Applications -> Zinio
6. Tap "Force stop." Your problem should now be resolved.


Q: Why are some titles in my Zinio library not viewable on my Android device?

A: If there is a title that you own that you don't see in your Library, please give it some time. Our entire library of tens of thousands of issues will soon be available for the Android!

We are working diligently to offer access to our entire catalog of thousands of magazines and books—including back issues—soon. For the most current available titles, please open the Zinio Android app and tap the "Shop" button at the top of the screen.

Q: How can I change my credit card information?

A: You can change your billing information by going to Zinio.com > Account Settings or by clicking here.

Q: Can I install the app on my Nook Color?

A: Not at this time. If you own a Nook Color, your ability to use the Zinio app in the future will depend on Barnes & Noble adding the Zinio app to the "Nook Apps" store (the default configuration of the Nook Color does not allow installing apps directly from the Android Market).




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